Orchard Med Spa Policies

CONSULTATION – We are dedicated to helping clients achieve their skincare goals. Our therapists and medical personnel offer complimentary consultations to better understand each individual’s needs. Based on a private analysis and conversation, both client and therapists will design a treatment plan that will best meet the expectations of the client.

SCHEDULING – Appointments are preferred, but not always necessary. If we have available therapist, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.

ARRIVAL – Check-in with a Spa Coordinator at the front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.

LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the following client session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule. If you are 15+ minutes late for your scheduled appointment, you will be considered a “no-show” and charged for 100% of your service fee.

CANCELLATIONS – Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge of 50% of the treatment scheduled. All services missed without notice will be charged 100% of the treatment price.

PRODUCT RETURNS – Your satisfaction is our utmost concern. If you are not satisfied with one of your non-prescription products, please bring in the product with your receipt within one month of purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase. We are unable to return or exchange prescription medication which includes Latisse, Tretinion (Retin A), Renova, Obagi Clear, Obagi Blender, Obagi C-Claryifying Serum and others.  Please ask a spa associate before purchasing if you have any questions regarding prescription products.

ADDED COMFORT – With any of our medically based treatments, a topical anesthetic cream is available for purchase and will be applied by our therapist 15 minutes before your treatment. You may order your cream when you schedule your appointment.

PAYMENT –Orchard Med Spa accepts cash, personal check, Visa, MasterCard, Discover and American Express. We also have custom financing options available for several of our series of treatments.

Please do…. leave children and pets at home. Turn off cell phones and pagers. This is your time to relax and renew. Inform our Spa Coordinators at the front desk if you have any special needs or concerns to allow us to ensure your time spent with us is a memorable experience.

STANDARD POLICY – A credit card number or gift card number is required to secure all appointments.

GRATUITIES – Gratuities are at your discretion and are not included in any service or package.

VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home. Lockers are available for clients receiving services, ask the front desk associate for a key.

All prices are subject to change without notice. All times stated are approximate.
Orchard Med Spa reserves the right to refuse services at our discretion