CONSULTATION – Our therapists and medical personnel offer complimentary consultations to better understand everyone’s needs and goals. Based on a private analysis and conversation, both client and therapists will design a treatment plan that will best meet the expectations of the client. Photos may be taken to document baseline conditions and treatment progress, and a valid photo ID is required for all first-time clients.
BOOKING – Most procedures are booked several weeks in advance. You may book over the phone, online, or in person. A credit card number or gift card number is required to secure all appointments, and will be kept on file and charged in the event of a Late Cancellation or No Show.
CANCELLATIONS – Your appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge of $75, or 100% of the cost of the scheduled treatments, whichever is less. All services missed without notice will be subject to the same fee.
ARRIVAL – Check-in with a Spa Receptionist at the front desk at least 10 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.
LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. In fairness to others, your treatment must end on time so the following client session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however, it may be necessary to reschedule. If you are 10+ minutes late for your scheduled appointment, you will be considered a “No-Show” and charged $50, or 100% of the cost of the scheduled treatments, whichever is less.
NO SHOWS - All services missed without notice will be charged $50, or 100% of the cost of the scheduled treatments, whichever is less. If you are 10+ minutes late for your scheduled appointment, you will be considered a “No-Show” and charged the No Show Fee.
PRODUCT RETURNS – If you are not satisfied with one of your non-prescription products, please bring in the product with your receipt within one month of purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase. We are unable to return or exchange prescription medication which includes Latisse, Tretinion (Retin A), Obagi Clear, and others. Please ask a spa associate before purchasing if you have any questions regarding prescription products.
PAYMENT –Orchard Med Spa accepts cash, Visa, MasterCard, Discover and American Express. We also have financing options, please ask an associate for details. Personal checks are not accepted.
GRATUITIES – Gratuities are at your discretion and are not included in any service, package or membership.
VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home. Lockers are available for clients receiving services, ask the Spa Receptionist for a key.
Please do.... leave children and pets at home. Turn off cell phones and smart watches. Inform our Spa Receptionists at the front desk if you have any special needs or concerns to allow us to ensure your time spent with us is a memorable experience.